BlueLink around the world

A graduate of the Ecole des Mines in Nancy and with a Master's degree from Sup Aéro, Zoran Jelkic began his career with Air Inter in 1995. Two years later he joined Air France's Africa and Middle East Sales division as Manager for the Middle East, East and South Africa.

He then embarked on an international career, where he successively held the positions of Manager for the United Arab Emirates, Kuwait, Qatar and Oman, and Middle East Sales Director, based in Dubai. In 2005, he joined the Operational Marketing Division for the French market as Product Manager for Metropolitan France and Europe. In 2007, he joined the General Management and Chairman’s Office of Air France as Chief of Staff and director of External Relations and Public Affairs.

In 2013, he was appointed SVP Caribbean & Indian Ocean, Central and South America at Air France KLM, before becoming Executive Vice President Market France in 2016. After becoming a member of the Air France Executive Committee in 2020, he was appointed Senior Vice President Long-haul at Air France KLM. In December 2024, he took up his position as CEO of the BlueLink Group.

After 3 years in an auditing firm, Carine Barbe joined the Air France KLM Group, where she held several positions, all in finance. She worked for 8 years at the company's head office in the finance department, before spending 9 years abroad as head of finance for India, Northern Europe and then Germany. On her return to head office, she was in charge of Controlling for Caribbean Indian Ocean and Latin America area, before becoming CFO of Transavia France in 2017. Since October 2024, she is Head of Finance at BlueLink, where she coordinates and supervises controlling, accounting, purchasing and legal affairs.

After completing his studies at the School of Practical Psychologists in Paris, specialising in Human Resources Management and Training, Luc Blanchard began his career at Air France in 2000. He worked for the airline not only in France but also in Thailand and China. From

Engineering & maintenance to sales and marketing, via Stations, labour relations, and IT, he has held several positions of responsibility in the Human Resources function.

Luc Blanchard took up his role as Human Resources Director at BlueLink in 2024.

Belén Barros Arroyo has a degree in Ethology and Behavioural Neuroscience. She began her professional life immersed in the world of fundamental research. There, she fortuitously discovered the world of remote customer relations through studies focused on the practice of teleconsultation between healthcare professionals and patients. In 2011, a tech start-up asked her to manage its European customer service and coordinate their service provider in Moldova. Building on this experience, in 2015 she joined Foundever (ex-Sitel), a company specialising in remote customer relations outsourcing, as Key Account Manager (KAM), where she was responsible for managing several strategic and operational projects. Belén Barros Arroyo joined BlueLink in 2020 as KAM responsible for the luxury customer portfolio and is helping to structure the company’s commercial and CSR strategy. Since 2024, she has been the Group’s Executive Development Manager and is responsible for defining the Group’s marketing and sales strategy, driving sales and managing relationships with partner customers, and leading the company towards CSR certification.

Marc Breiner has developed an in-depth knowledge of all the customer relationship trades. After initial experience as a customer advisor at BlueLink – formerly Fréquence Plus Services – he quickly took on managerial functions. He was then appointed Operations Manager of Air France’s former loyalty program Fréquence Plus, and participated in the creation of the Flying Blue program. 

Later Marc Breiner joined BCD Travel, a network of business travel agencies, as the Operations Director. In 2007, he joined BlueLink’s teams again and was in charge of managing the group’s Czech subsidiary. With the establishment of the Sydney and Mauritius centres, and central management of the various Group activities, he now runs BlueLink International Operations. In 2010, he became Director of the Group’s Operations and has been in charge of all the BlueLink centres in France and abroad.

Since 2017, he supports Customer Engagement Direction.

After studying international and aviation law, Camille Comte joined Transavia in 2012 as Customer Experience Manager. In 2016, she joined Air France's Customer Service department, where for a year she carried out cross-functional missions relating to the Business lounges, holding the position of Projects Manager.

In 2017, Camille Comte became a consultant with the consultancy firm Wavestone; a year later, she joined the BlueLink group and initially joined the operational teams at the Paris centre as Head of Operations, before moving on to a position as Head of Strategic Projects at head office. In 2024, she was appointed Deputy Director of Transformation and Innovation. Her mission: to anticipate and support BlueLink's development so that it remains competitive and efficient in the face of the new challenges of customer relations.

Stéphan Laluque began his career in 1998, as a Systems and Networks Engineer for the IT Department at Umanis. He rapidly assumed managerial responsibilities and contributed to developing Information Systems for its international subsidiaries.

Stéphan Laluque then became an IT manager. In 2004, he joined BlueLink as an IT operations manager. In 2009 Stéphan Laluque was subsequently promoted to head of IT, and then assumed the management of the Group’s IT in 2013. His main mission is to provide support for BlueLink’s development by implementing sturdy, efficient and cutting-edge Technological Solutions in line with the Group’s strategy.

Graduated with a Master’s degree in Communication Sciences from the University of Macerata in Italy, Giada Martufi began her career in 2005 in the fashion industry, undertaking various communication and marketing roles for an Italian ready-to-wear brand. She joined the BlueLink group in 2006 and held several operational positions before returning to the field of communication, marketing, and brand image. Her dedication and passion for communication led her to take on responsible roles within the group. Since 2021, she has been the Deputy Director of Communication and Brand Image and a member of the Executive Committee. In line with the company’s objectives, she sets the strategic direction for its image, visibility and messages, both internally and externally. She ensures the consistency of BlueLink’s brand discourse and identity across all communication platforms and channels, and strengthens its reputation and standing in relation to the competition.

Keith Barreto began his career in the hospitality industry when he joined the Accor Group’s central reservation centre. Soon after, he was appointed Operations Manager of its Sydney office. 

At the end of 2009, Keith was offered the opportunity to join the BlueLink Group as its IT Manager with responsibility for the entire technical configuration of the new and growing Sydney centre. 

The following year, his responsibilities were further extended to include both operations and IT. In 2015, his role evolved further, refocusing on operations with a broader range of clients, including brands primarily in the airline, travel and - more recently - luxury goods industries. Since 2022, he has been our Centre Manager in Sydney.  

Carola Chinchon has a degree in Foreign Languages from the Catholic University of Chile and a degree in Business Administration.

She has over 20 years of experience in the airline industry, working for three major airlines: Lan Chile, Swissair and most recently Air France, where she was head of sales for 7 years. Carola Chinchon is also a pilot and a reserve officer in the Chilean Air Force. She has been in charge of the Santiago Centre since February 2019.

Holder of a Masters in International and European Law, Vincent Leonardi has completed a variety of legal missions with ministries and legal practices in France.

He joined the BlueLink Group’s Prague Centre in January 2006 and held several operational posts there, before becoming operations and customer relations manager, managing an international team of more than 30 managers and 400 staff (from 35 nationalities). He managed BlueConnect, a centre set up in 2010 as a result of a partnership between BlueLink and Rogers Aviation, located in Mauritius. He returns to Prague in 2017 to take the helm of the centre.

With nearly 20 years of experience in customer relations, Christophe Lerat has a deep breadth of expertise covering all domains and trades in the industry. He started out as a customer advisor then product expert and he quickly moved his way up to operational management as a manager. 

He then worked on a famous luxury brand account as program manager. To achieve this, he supported the operational management of teams and the relationship with the brand, while ensuring the profitability of the account.

Christophe Lerat was head of operations at the Paris centre before taking the helm of the Mauritius centre in 2017. He returned to Paris in 2020 to take charge of the centre.

After picking up a master’s degree in hospitality and international tourism in 2010, Teddy Marcel began his career with management positions in major hotel groups in Egypt, Monaco and Paris.

He joined the BlueLink centre in Prague in 2011 as a customer advisor in the baggage assistance department before becoming Team Leader of the customer relations team when the HOP! airline was set up in 2013. Thereafter, Teddy Marcel fulfilled several service management missions, particularly for customers in the airline and tourism sector. He supported the launch of new activities and the implementation of partner centres as project manager. In July 2019, he was appointed head of operations at the Prague centre. He took over management of the Mauritius centre in 2020.

Arnaud Maurer began his career in the world of customer relations in 2000 as a customer adviser and has worked in various operational and team management positions, often abroad (Austria and Morocco).

From 2013, he held management positions at the head of organisations with several hundred people for Orange and SFR in particular. He mainly worked for multinationals such as Sagem, Dell and Webhelp. Before joining BlueLink in September 2020 as head of the Strasbourg centre, Arnaud Maurer held the position of Business Development Manager & Customer Service Manager and was responsible for creating a European customer service from scratch.