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Frequently asked questions

Find here the answers to your questions about BlueLink!

  • Who is BlueLink?

BlueLink is an international group specialising in remote customer relations, created by Air France in 1992. As a strategic partner, BlueLink offers brands bespoke contact centre solutions and assists them with their customer experience and digital transformation approach. With its hub of consultants and trainers, the group is committed to developing the talents and expertise of customer relations teams.

  • Where does the BlueLink group operate?

Present on all continents, with sites in Paris, Strasbourg, Prague, Mauritius, Sydney and Santiago de Chile, BlueLink can count on its 2000 employees worldwide and their passion for customer relations.

  • What are BlueLink’s client references?

BlueLink’s client references include: Air France, Transavia,, Clarins, Devialet, American Express, Fondation Louis Vuitton... as well as prestigious luxury firms and major retailers who we cannot disclose for reasons of discretion and confidentiality.

  • What solutions does BlueLink offer?

BlueLink supports prestigious brands in their customer relations excellence approach. From operational management to consulting, via training and innovation.

  • Care: operational management of remote omni-channel customer relations, available 24/7 in 35 languages
  • Advise: advice on customer experience and digital transformation
  • Explore: technological research and development led by the BlueLink Innovation Lab
  • Learn: training to develop the talents and expertise of customer relations teams provided by the BlueLink Academy

  • What are the values of the BlueLink group?

Empathy, diversity, collective intelligence, audacity and excellence are the values that inspire the BlueLink teams on a daily basis. More about our corporate culture here.

  • Are there any vacancies at BlueLink?

The BlueLink group is growing! Explore the job opportunities available at our centres around the world here:

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