Advise
Customer relations consultancy
To support you in your customer experience projects.
We design a customer relations strategy, for you and with you, in line with your brand DNA and support you in its operational deployment. Having conducted a comprehensive audit of your relations, we advise you on potential outsourcing of your customer relations, always remembering to maintain the balance between economic performance and high-quality relations.
- Overhaul of your customer relations strategy and definition of its premium positioning
- Development of your loyalty programmes
- Design of the customer journey and contact points
- Service Excellence audit
- Assistance obtaining the “Service Excellence” label
- Audit of your Intraday-Management
- Empowerment programme for customer relations teams
Our references
They chose us and we are proud to support them in a partnership of mutual trust and co-construction.
Focus on customer relations trends
Our experts decipher and analyse the latest customer relations trends for you.
