Optimise
my customer relations
to strive for service excellence
Gain confidence and make your brand shine: we'll help you improve customer conversion, loyalty and engagement.
Optimising strategy
- OVERHAUL OF CUSTOMER SERVICE STRATEGY
Implementing an efficient, customer-focused operational organisation within your customer service department.
- SUPPORT IN SETTING UP YOUR CUSTOMER RELATIONS CENTRE
Setting up an outsourced customer relations centre.
- DESIGN EXPERIENCE & THE CUSTOMER JOURNEY
Designing the 360° experience that you want your customers to experience.
- DIAGNOSIS OF MATURITY TOWARDS SERVICE EXCELLENCE
Assessing your level of service culture and the maturity of your organisation to put in place a service excellence approach.
- LABEL "SERVICE EXCELLENCE"
Transforming your business towards service excellence and obtain the "service excellence" label.
Optimising processes
- FRAUD CASE MANAGEMENT
Implementating a high-performance fraud detection and management solution by a team of experts.
- OPERATIONAL EXCELLENCE
Pinpointing opportunities to enhance the efficiency and effectiveness of your operations through the implementation of concrete actions to boost your KPIs.
- AMBASSADOR EMPOWERMENT PROCESS
Setting up a high-performance translation solution using a combination of artificial intelligence and a community of native translators.
- KNOWLEDGE BASE INTELLIGENT ASSISTANT
Setting up a solution capable of assisting ambassadors in real time, so that customers have the right information at the right time.
Our references
They chose us and we are proud to support them in a partnership of mutual trust and co-construction.
Focus on customer relations trends
Our experts decipher and analyse the latest customer relations trends for you.
