The (soft) revolution of soft skills

Remote customer relations teams are now supported by digital technology in carrying out complex or time-consuming tasks. Technical skills, which are gradually being provided by new technologies, are no longer enough to generate value. A new requirement is emerging: the development of cross-disciplinary skills, known as “socio-emotional” skills. Soft skills.

More specifically, for those involved in remote customer relations, what soft skills need to be cultivated in the face of this paradigm shift? In this white paper, BlueLink’s experts in talent identification, training and the Innovation Lab have carefully selected, sequenced and defined key soft skills in a new document detailing these trends, in order to better understand the (soft) revolution that is underway in soft skills.