BlueLink & Transavia : five-time victory at the Customer Service of the Year 2025 Awards!
For the fifth consecutive time, the duo Transavia France and BlueLink had the joy of being named "Élu Service Client de l’Année 2025" ! The airline won the prestigious award in the "Public Transport of Passengers" category.
November 17, 2024
True reference in the customer relationship sector, the Customer Service of the Year awards recognised, on 14 November at the Trianon stage in Paris, French companies offering the best omnichannel customer experiences.
During this 18th edition, each company underwent 205 mystery shopper tests and was rated based on factual criteria such as personalisation, waiting time, response quality, etc. In its category, Transavia France once again stood out from the competition and confirmed its commitment to excellent customer service. A renewed promise of quality for end customers and a great source of pride for the BlueLink teams who have been managing the airline's customer service for 17 years!
Look back at a successful partnership journey in an episode of the podcast "Team Spirit" published by Élu Service Client de l’Année*, where Bruce Chaboud - Client Service Manager at BlueLink and Cédric André-Massé - Director of Customer Experience at Transavia, explain their journey and the various actions implemented that contributed to these successes.