Please ensure Javascript is enabled for purposes of website accessibility

Know
my customers

to understand them from every angle

Move from "big data" to "smart data": we collect, carefully sort and return to you the data linked to your customers in the form of detailed and enlightening analyses.


  • CUSTOMER FEEDBACK PROGRAM

Choose and implementing a Voice of the Customer solution for customer satisfaction surveys

  • CUSTOMER SATISFACTION SURVEY DESIGN

Creating relevant satisfaction survey questionnaires to gather feedback from your customers

  • SOCIAL LISTENING

Setting up a service of "Social Listening" to enrich your customer knowledge by analysing all the content available on the web (social networks, blogs, written press, etc.)

  • CUSTOMER INSIGHTS

Setting up a solution for analyzing the voice of your customers (text and/or voice) to enrich your customer knowledge and better understand their perception of your products and services.

  • CUSTOMER SATISFACTION & KNOWLEDGE STUDIES

Carring out research into your customers' satisfaction and/or behaviour and make recommendations to improve their experience.

  • MYSTERY INVESTIGATIONS

Carring out mystery shopping campaigns with your Customer Service department, using the channels and languages of your choice.

  • THANK YOU AND/OR CUSTOMER WINBACK

Setting up a system for recontacting irritated/withdrawn customers to win them back and thank promoters for their commitment.

Our client references

They chose us and we are proud to support them in a partnership of mutual trust and co-construction.

Our clients

Focus on customer relations trends

Our experts decipher and analyse the latest customer relations trends for you.

The Observatory