New Victory at the Customer Service of the Year 2026 Awards for BlueLink and Transavia!

For the sixth consecutive year, Transavia France and BlueLink are delighted to have been named “Customer Service of the Year 2026”! The airline has once again won this prestigious award in the “Passenger Collective Transport” category.

Our teams, based in our business units in Prague and Mauritius, as well as in our partner centres in Madagascar and Dakar, have once again shown unwavering commitment this year! This outstanding achievement was praised by Cédric André-Masse, Director of Customer Experience at Transavia France:

“Congratulations to all the advisors from the BlueLink group who have been supporting us for 18 years now.”

During this 19th edition, each company underwent 205 mystery shopper tests and was assessed against factual criteria such as personalisation, hold time, quality of response, and more. In its category, Transavia France once again stood out with an impressive score, confirming its commitment to delivering excellent customer service despite a context marked by call peaks. This performance reflects the talent and professionalism of the teams!

This victory is a source of immense pride for the Transavia customer relations teams at BlueLink, who continue their mission: to offer an ever smoother, more human, and higher-quality customer experience.